“Stephen (& ETM) have been absolutely instrumental in uplifting our large project delivery team of over 500 people in our new ways of working. Most importantly, he has navigated our VUCA environment to identify the key learning areas that will help our teams to focus on the great outcomes that these agile
Katherine Epsom New Ways of Working | Enterprise Project Delivery – National Australia Bank Limited
For me, the course paid for itself in my next week at work and continues to reap dividends, I heartily recommend this course to all decision makers, not just project managers, as a great course to improve the quality of thought at work, and frankly, in one’s personal life.
Joel Stroup General Manager Media Delivery Telstra‘Our entire leadership team participated in a two-day workshop run by ETM Management and it has greatly helped us to completely transform the way we approach, manage and discharge projects. We will never look at project management in the same way again.’
Marc Ratcliffe CEO and Founder – MRWED
“We engaged ETM Management Training with a view to lifting the level of project management discipline in key areas of our business. We found the training to be well structured and carefully tailored to our requirements, including well researched case studies. The training delivery was excellent, with very positive feedback
John Rogers Executive General Manager – Wilson Security
“Program Management Office (PMO) plays a crucial role in actively guiding and supporting the implementation of key strategic initiatives in an organisation. At Warrnambool Cheese and Butter, the PMO was established in January 2013 with the aim of providing governance for large cross-functional growth initiatives for the busi
Ross Martin General Manager ICT & PMO
Stephen Dowling of ETM Management Training has worked with NAB for several years now providing an engaging and professional introductory Project Management course. His course gets great reviews from our participants and he is known here as a “best of breed” PM trainer.
Hazel Brown Manager – PM Capability – NAB
Do you want to set yourself up for project success Contact Us Now
Business Process Improvement
(Online Course)

"It is not enough to do your best,You must know what to do, and then do your best." W.Edwards Deming
Online Business Improvement Course
Learn various strategic tools such as Magic Wand, Now-Where-How, Mindshop Process, Force Field Analysis, One Page Plan and many more. Develop a list of key issues or opportunities and use your newly developed Sustainable Competitive Advantage as a filter to identify the most strategic ones. Walk away with a One Page Plan for your organization and a strong understanding of key strategic tools.Features
- Online, secure access, 24/7 • High quality streaming videos
- Interactive area for instant implementation of new skills
- Easy to use
- 80 question, multiple choice final exam
- Instantly returns to where you last saved for quick resuming
This course will provide you with a set of easy to implement business tools and processes for driving successful change in any business, division or individual.
Key Learning
- Identify your top 3 current growth and profit issues/opportunities
- Develop a clear vision for your business
- Identify the factors required to create successful change in a business
- Find out what is your organization’s Sustainable Competitive Advantage (SCA)
- Prioritize the strategic issues in your organization
- Drive your project teams based on a 8 week cycle
- Develop powerful strategies and put them into action using the Mindshop tools
- Discover how to be a more effective coach • Develop a One Page Business Plan
Benefits
- Fast-track your learning of Business Improvement related tools/processes
- Instantly implement your new skills on yourself or your own business
- Work through the course at a time that bests suits you
- Higher retained learning of new tools/techniques
- 14 PDU Hours
Cost
$385 (includes GST).
Book Now